These General Terms and Conditions (GTC) govern the conclusion, content and processing of contracts between RateMyDog as a brand of vengo GmbH (hereinafter referred to as COMPANY) and its customers (hereinafter referred to as CUSTOMER) in connection with the sale of goods via its sales shop on the Internet (hereinafter referred to as WEBSHOP).
If goods are offered in the WEBSHOP by third parties, the customer's purchase contract shall be concluded directly with the respective provider. In such cases, the responsibility of the COMPANY shall be limited to the mediation of the conclusion of the contract and the transport of the goods on behalf of the individual supplier. The sales offers of the suppliers of goods are based on their individual terms of delivery and conditions. Insofar as no deviating provisions are contained therein, the following principles shall apply as the basis for the processing of the individual sales transactions.
Approval of these GTC and the principles and framework conditions of the individual goods suppliers applicable to the respective purchase transaction shall take place with the release of a purchase order by the CUSTOMER.
The COMPANY shall provide its services within the scope of its operational resources and shall take economically reasonable, technically feasible and proportionate measures to secure its data and services. It may delegate the provision of services to third parties.
The sales offers shall be published by the COMPANY in the WEBSHOP, stating the respective supplier of the goods. Possible deviations of the goods from the published offer are possible and do not give the customer any right to cancellation of purchase transactions.
We reserve the right to make subsequent changes to the offer at any time, as well as to correct any errors in the price address or the product description and declaration. Errors in the publication of the offer do not entitle the customer to the actual delivery of goods.
In principle, the sales offer is limited to customers with residence / a delivery address in Switzerland. The COMPANY may nevertheless permit deliveries of appropriately labelled goods abroad, subject to special restrictions and conditions. The taxation and customs clearance principles of the respective country of destination of the delivery of goods shall remain decisive in all cases.
The customer undertakes to provide truthful information when ordering goods.
Persons under the age of 18 or persons lacking full legal capacity confirm with their order that they have the consent of their legal representative to conclude the corresponding transaction.
The records of the COMPANY relating to the order placed by the customer shall be deemed to be correct, provided that investigations in this regard do not reveal any indications of transmission errors.
The offers of the COMPANY published in the WEBSHOP shall not constitute a contractual offer. Customer orders shall be deemed to be an invitation to make an offer to the COMPANY. The contract shall be concluded upon delivery of the products. Clause 2, paragraph 2 remains reserved.
The customer has the right to cancel his order in writing within 14 days. The cancellation period shall commence when the customer places the order. The deadline shall be deemed to have been met if the cancellation notice is handed over to the COMPANY or sent electronically on the fourteenth day. The burden of proof of cancellation shall lie with the customer. The customer shall bear the costs of returning the goods as well as the costs incurred by the COMPANY.
Cancellation is excluded for contracts if the goods are no longer in their original packaging but have been opened (unsealed).
Orders shall be processed in the order in which they are received by the COMPANY. In individual cases, particularly in the case of limited editions, the respective goods supplier reserves the right to reduce orders in whole or in part.
The sale of goods takes place while stocks last and without the possibility of the delivery of consignments on approval or the reservation of goods in advance.
The products remain the property of the respective goods supplier until full payment has been made.
The delivery of ordered goods is carried out directly by the respective suppliers or their authorised shipping partners. As a guideline, a delivery period of 2-5 working days applies for goods from stock, whereby no specific delivery times can be guaranteed. If a product is not in stock, a maximum period of 30 working days applies. Pre-order periods for selected product ranges are reserved.
Unless otherwise agreed, orders shall be executed in the same way as any previous orders placed by the customer and delivered to the customer's last address in Switzerland notified to the COMPANY. Clause 2 (3) shall remain reserved for orders from customers domiciled abroad.
A delivery note is enclosed with every delivery. Subsequent deliveries are made immediately upon arrival of the goods.
In the event of any obstacles to delivery, the customer will be informed without delay. If the goods are no longer available, the order will be cancelled. If the maximum delivery period of 30 working days cannot be met, the customer has the option of cancelling the order immediately in writing.
In the event of cancellation or withdrawal, any amounts already paid by the customer will be refunded. Further claims by the customer, in particular claims for damages due to delays in delivery or cancellation of the service as well as any consequential damages and lost profits etc. are excluded.
Complaints must be made immediately. The complaint must include the type and exact location of the defect. The defective goods must be sent to the relevant contact address after the complaint has been made and prior consultation with the COMPANY has taken place. The costs for the return shipment shall be borne by the customer.
The unconditional acceptance of a delivery of goods shall extinguish all claims of the customer against the respective supplier of the goods or the haulier engaged, subject to cases of intentional deception or gross negligence.
Externally unrecognisable damage to the contents of the consignment must be reported in writing within 14 days of receipt. The same applies to complaints about incomplete delivery of goods.
The individual provisions of the respective supplier shall apply to the exchange of goods. Goods sold by the COMPANY shall be taken back if a replacement is available in the required quantity. The COMPANY may reject requests for exchange provided there are no recognisable quality defects. Claims against the COMPANY beyond the exchange of products or the cancellation of individual orders shall be excluded in all cases.
The customer must pay the prices published in the WEBSHOP that are valid for the purchase of a product at the time the contract is concluded. The payment methods accepted by the respective goods provider are available to the customer. For deliveries abroad, the rates of the country of destination (country of the respective recipient) always apply with regard to VAT and customs duties.
A small order surcharge of CHF 15 is levied for orders under CHF 50.
The invoice amount of an order shall be taken from the COMPANY's invoice and the corresponding delivery note. No other documents such as duplicate delivery notes, performance certificates or similar shall be issued.
The collection and processing of personal data by the COMPANY and the respective suppliers of goods is carried out in strict compliance with the provisions of data protection law.
Data recordings shall only be passed on to third parties in anonymised form. The right is reserved to transfer the provision of services to third parties in accordance with Clause 1 Paragraph 4, whereby these third parties shall be subject to the same obligations regarding the protection of data privacy as the COMPANY itself.
Further provisions can be found in the privacy policy, which is an integral part of the general terms and conditions.
With regard to the warranty and guarantee for the goods, the individual provisions of the respective supplier apply.
During the warranty period, if any, defects in the goods shall be repaired free of charge or - if the defect cannot be rectified - the goods shall be replaced by equivalent goods. There is no entitlement to replacement goods during the repair.
If the defect cannot be repaired or remedied by an equivalent replacement, the customer shall have the exclusive right to withdraw from the contract and demand a refund of the purchase price against return of the goods, taking into account an appropriate compensation for use.
Damage to consumables is excluded from the warranty. There is also no warranty for defects caused by normal wear and tear, improper care or non-compliance with the instructions for use or for which the customer or a third party is responsible or which are due to external influences (in particular moisture damage, impact, incorrect storage, etc.). In such cases, the customer shall bear the costs of troubleshooting and repair. The warranty services apply instead of the warranty and associated claims for damages under the Swiss Code of Obligations.
Any liability of the COMPANY is expressly excluded for late product deliveries, incorrect product descriptions and illustrations or price quotations as well as for damages resulting from improper handling or use of the goods or the WEBSHOP or from improper activities or omissions by third parties. Liability for third-party claims and claims for damages as well as for consequential damages and lost profits of any kind is also excluded.
The customer shall be liable to the COMPANY for damages which are in any way attributable to the non-fulfilment or improper fulfilment of his contractual obligations, unless he can prove that he is not at fault.
The COMPANY may amend these GTC and the associated price list at any time.
Should one or more of these provisions be void or ineffective, this shall not affect the binding nature of the remaining provisions. In this case, the COMPANY shall replace the void or ineffective provisions with legal provisions which are as economically equivalent as possible. The same shall apply to the filling of any contractual loopholes.
These GTC are written in German.
Swiss law shall apply exclusively; the application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. The exclusive place of jurisdiction and place of fulfilment is St. Moritz/Switzerland. Conflicting mandatory legal provisions remain reserved.
All participants are expected to behave in a sportsmanlike manner, which means that it is considered unsportsmanlike to leave the event before the ranking is announced. However, if someone has a compelling reason to do so, they should inform the test director before the start of the test.
Unfair or rude behaviour towards the judges or the organisation will not be tolerated and will result in sanctions.
Misbehaviour, e.g. inappropriate behaviour towards the dog, will be penalised. Incidents of this kind must be reported immediately to the judge and the test director. Participants who do not adhere to the rules must expect sanctions in accordance with Article 6 of the AGJ Test Guidelines.
It is forbidden to lead dogs on a lead with a diameter of less than 8 mm.
By agreeing to participate in an event, the regulations and code of honour of the AGJ and the SKG are recognised.
Code of honour:
I am committed to fair and correct treatment of my dog, refrain from using methods that are cruel or inappropriate to the animals and do not use any prohibited aids. The health and welfare of the dog has priority for top priority for me.
The organiser is entitled to make video and audio recordings of the participants and dogs during the event. Participation constitutes irrevocable consent to the free use and publication of these recordings (in particular on the website and in social media) for the purposes of public relations and reporting.
RateMeDog™ by vengo GmbH
January 2026
Deutsch (Schweiz) Deutsch (Schweiz) 
English (UK)
